Frequent Asked Questions

Because each of our pieces is custom-made and thoughtfully curated, all sales are final. We do not accept returns, exchanges, or offer refunds on personalized or made-to-order items. That said, your experience matters deeply to us. If your order arrives damaged, defective, or if there is an error on our part, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging. We will review the issue promptly and work with you to make it right. For any concerns about your order, we encourage you to reach out before leaving a review — we are a small, family-owned business and are committed to thoughtful, personal customer care. By placing an order, you agree to the details provided in the product description and personalization fields.

After you place your order, we send a confirmation email. For custom orders, we share a digital proof first. Once you approve it, we begin production, which takes 3–5 business days. Your proof is open for 3 days. If we do not hear from you within that window, we treat it as approved and move forward.

Our family is committed to the art of gifting; we welcome custom commissions. For anniversaries, weddings, or significant journeys, we collaborate with you to create a one-of-a-kind box.

Yes, we offer international shipping. Shipping rates and delivery times vary by destination, so please check the available options at checkout.