Frequent Asked Questions

Because each of our pieces is custom-made and thoughtfully curated, all sales are final. We do not accept returns, exchanges, or offer refunds on personalized or made-to-order items. That said, your experience matters deeply to us. If your order arrives damaged, defective, or if there is an error on our part, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging. We will review the issue promptly and work with you to make it right. For any concerns about your order, we encourage you to reach out before leaving a review — we are a small, family-owned business and are committed to thoughtful, personal customer care. By placing an order, you agree to the details provided in the product description and personalization fields.

Once the order is placed, a confirmation will be sent to your email address. The standard production time is 3-5 business days after the proof is approved. For Customized Orders - The digital proof option is only valid for 3 days. If no changes are requested within 3 days or no response from the customer, this will be considered auto-approved. The production of the order will start. We suggest that customers approve their orders or make all changes and finalize them within 3 days of placing the orders. The order will remain on hold until the proof is approved. Please keep in mind that late approval of the proof will move the delivery date selected, whether free shipping or paid shipping. Please note that this is already affecting the production and shipping time.

Our family is committed to the art of gifting; we welcome custom commissions. For anniversaries, weddings, or significant journeys, we collaborate with you to create a one-of-a-kind box.

Indeed. We take pride in delivering our vacation boxes to discerning travelers worldwide. Shipping schedules and rates vary by geolocation.