Question 1

Return & Exchange policy

Accepted Answer

Because each of our pieces is custom-made and thoughtfully curated, all sales are final. We do not accept returns, exchanges, or offer refunds on personalized or made-to-order items.

That said, your experience matters deeply to us.

If your order arrives damaged, defective, or if there is an error on our part, please contact us within 3 days of delivery with your order number and clear photos of the item and packaging. We will review the issue promptly and work with you to make it right.

For any concerns about your order, we encourage you to reach out before leaving a review — we are a small, family-owned business and are committed to thoughtful, personal customer care.

By placing an order, you agree to the details provided in the product description and personalization fields.

Question 2

How long does it take us to process your order?

Accepted Answer

After you place your order, we send a confirmation email. For custom orders, we share a digital proof first. Once you approve it, we begin production, which takes 3–5 business days. Your proof is open for 3 days. If we do not hear from you within that window, we treat it as approved and move forward.

Question 3

Are bespoke gift box commissions available for special milestones?

Accepted Answer

Our family is committed to the art of gifting; we welcome custom commissions. For anniversaries, weddings, or significant journeys, we collaborate with you to create a one-of-a-kind box.

Question 4

Do you provide international shipping for global destinations?

Accepted Answer

Indeed. We take pride in delivering our vacation boxes to discerning travelers worldwide. Shipping schedules and rates vary by geolocation.

Frequent Asked Questions

Frequently Asked Questions

Return & Exchange policy

How long does it take us to process your order?

Are bespoke gift box commissions available for special milestones?

Do you provide international shipping for global destinations?